Scenario

How to Apologize

A bad apology makes things worse. A good one rebuilds trust. Learn the Name-It → Own-It → Fix-It framework to apologize in a way that actually lands - without excuses, defensiveness, or empty promises.

Goal

Deliver a sincere apology that the other person can actually receive. Name what you did wrong specifically, own the impact without justifying, and commit to a concrete change - all in under a minute.

Framework

Hook → Proof → Pivot

Coach

Amara Osei

Communication Psychologist & Relationship Coach

Estimated time

7 min